Billing & CRM
The evolution of the standards and the dynamic nature of the market drive Utilities (Distribution and Retail) to the adoption of billing and customer management systems that are able to provide an efficient response to business demands.
The dynamic management of data, supported by flexible tools, allows Utilities to supply the constantly changing market with diversified products and services, specifically created to meet customer needs.
Our in-depth awareness of Utility processes, together with the experience accrued during the great many projects we have already managed, has allowed e-utile to develop the Fast4Billing & CRM template.
This template can be taken as a model of reference and way by which to speed up the implementation of new projects, resulting in a more efficient integration of the SAP platform (respectively Billing, CRM and ERP solutions) with a simultaneous reduction in project resources, timescales, costs and risks.
The implementation of the model respects the division of Distribution and Sales and can cover several services (electricity, gas, water, environmental management) through different tariff definitions.
F4BC includes components both for Billing and CRM.
Regarding CRM processes, the development model includes functions in relation to marketing campaigns, sales force management, customer management and initiatives for strengthening retention, as well as customer service functions.
The implementation of the Billing model covers processes concerning credit management, pricing model definition (for non-energy related services), standard reporting for management, operations and the response to demands made by regulatory bodies.
Standard interfaces are also defined with SAP R/3 and external systems for other aspects such as data loading, consumer data collection systems (remote reading/remote meter management systems) and payments.
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e-utile, as SAP Alliance Partner and Special Expertise Partner for the Utility industry, with more than 160 consultants and competences in different solutions and technologies (including Business Intelligence and Service-Oriented Architecture), can boast a great many references for SAP ERP, SAP IS-U and CRM in Italy for the Utility market.
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Over the years, e-utile has accrued a wealth of experience implementing and integrating managerial systems and allowing the display of data shared by several business areas. Many of these projects have been carried out by integrating SAP platform solutions, e.g. by means of the verticalisation of SAP IS-U with systems for Business Intelligence, CRM, Credit Management, web portals, remote meter management and reading solutions, etc.
Thanks to the new strategic alliance with Atos WorldGrid, e utile adds new innovation firepower and an extraordinary track record of successful projects in European utility markets: Customer-related services have never been more important in a market increasingly dominated by competition.
Our main customers for integration of SAP platform